Royal Ayers Mobile Cigar Lounge ("Royal Ayers," "Company," "we," "us," or "our") values your privacy and is committed to handling your information responsibly and professionally. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, request information, book our services, attend an event, or otherwise interact with our business.
Royal Ayers Mobile Cigar Lounge is an adult-oriented business. Our website, services, and event experiences are intended only for individuals who are at least 21 years of age. Federal law prohibits sale of tobacco products to persons under 21, and Florida law likewise states that sale of tobacco products to persons under 21 is unlawful.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through or in connection with:
- our website;
- contact and inquiry forms;
- booking request forms;
- event intake forms;
- waiver, consent, and service agreements;
- phone calls, emails, and text messages;
- social media interactions;
- event photography and videography consent forms;
- payment transactions processed through authorized third-party providers; and
- any other communications or interactions you have with Royal Ayers in connection with our services.
This Privacy Policy applies only to information collected by or on behalf of Royal Ayers Mobile Cigar Lounge and does not govern third-party websites, processors, or platforms except as specifically described herein.
2. Business and Age Restriction Notice
Royal Ayers Mobile Cigar Lounge provides mobile luxury cigar lounge services for private and business events, including but not limited to weddings, corporate events, celebrations, networking functions, and private gatherings.
Because our business involves tobacco-related services and may involve adult event environments, our website and services are intended only for persons age 21 or older. We reserve the right to restrict access, decline service, request identification, or refuse participation where age eligibility cannot be confirmed. Federal FDA rules and Florida law both set 21 as the applicable minimum age for tobacco-product sales restrictions.
3. Information We Collect
We may collect information directly from you, automatically through your use of our website, during event operations, and from certain third parties that assist us in operating our business.
A. Information You Provide Directly
We may collect information you voluntarily provide to us, including:
- your full name;
- email address;
- phone number;
- mailing or billing address;
- event address or venue location;
- event date, time, and scheduling details;
- type of event;
- estimated number of guests or attendees;
- special event instructions, preferences, or requests;
- information submitted through quote requests or booking forms;
- information contained in contracts, waivers, acknowledgments, or consent forms;
- photo or video consent preferences;
- communication preferences, including whether you wish to receive text or email marketing;
- business name, if booking on behalf of an organization;
- payment-related information submitted in connection with a booking; and
- any other information you choose to provide.
B. Payment and Transaction Information
If you make a payment, pay a deposit, or submit payment information in connection with our services, your transaction may be processed through Stripe, our third-party payment processor. We may receive limited information related to your transaction, such as:
- payer name;
- billing contact information;
- amount paid;
- payment date;
- invoice or transaction status;
- partial payment method details sufficient for recordkeeping; and
- other transaction metadata needed for customer service, accounting, charge verification, or dispute handling.
We do not state or guarantee that full payment card data is stored directly by Royal Ayers unless specifically disclosed in writing. Payment processing through Stripe is subject to Stripe's own privacy and security practices.
C. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This may include:
- IP address;
- browser type;
- device type;
- operating system;
- referring URLs;
- approximate geographic location derived from IP address;
- pages visited;
- date and time of access;
- time spent on pages;
- click behavior; and
- general website usage patterns.
D. Event-Related Information
During event operations, we may collect or receive information related to event coordination and participation, including:
- guest-related logistical information provided by the booking client;
- event access confirmations;
- signed waivers or acknowledgments;
- consent forms related to photos or videos;
- records of incident reports, damage claims, or safety concerns; and
- communications about event setup, breakdown, or service performance.
E. Information from Third Parties
We may receive information from third-party providers who support our business, including:
- Stripe;
- analytics providers such as Google Analytics;
- email and text communication platforms;
- scheduling or CRM tools;
- social media platforms; and
- professional service providers such as insurers, accountants, attorneys, or consultants.
4. How We Use Your Information
We may use your information for lawful business purposes, including to:
- respond to inquiries and quote requests;
- communicate with you about bookings, consultations, and event availability;
- schedule, coordinate, and deliver services;
- prepare contracts, waivers, invoices, and confirmations;
- process deposits, payments, and related transaction matters;
- verify eligibility for our age-restricted services;
- administer our website and improve functionality;
- personalize your customer experience;
- send booking-related texts, emails, reminders, invoices, and service notices;
- send marketing emails and marketing text messages where you have provided consent or where otherwise permitted by law;
- document event arrangements and customer instructions;
- obtain and manage photo/video permissions and usage authorizations;
- create, retain, and manage internal business records;
- investigate complaints, incidents, damages, or disputes;
- detect fraud, abuse, misuse, or unauthorized activity;
- protect the rights, property, and safety of Royal Ayers, our staff, our clients, and event attendees;
- comply with legal, tax, accounting, insurance, and contractual obligations; and
- enforce our policies, agreements, waivers, and terms.
5. Marketing Emails and Text Messages
If you provide your contact information, you may receive communications from us relating to your inquiry, booking, event, invoice, or service experience.
If you opt in, or if permitted under applicable law, we may also send you:
- promotional emails;
- special offers;
- event updates;
- new service announcements;
- branded marketing messages; and
- text message reminders or promotional text campaigns.
You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly. You may opt out of marketing text messages by following the opt-out instructions in the message, where applicable.
Please note that even if you opt out of marketing communications, we may still send you non-marketing transactional or service-related messages related to:
- a pending inquiry;
- an active booking;
- payment or invoice matters;
- legal documents or waivers;
- schedule changes;
- service updates; or
- event coordination.
6. Photo and Video Consent
Royal Ayers may photograph or record portions of events for business, promotional, branding, social media, portfolio, or marketing purposes, but only in accordance with applicable permissions, consents, and agreements.
Where we collect photo or video consent during events, we may use those materials for purposes such as:
- social media posting;
- website galleries;
- marketing campaigns;
- digital advertising;
- promotional materials;
- portfolio display; and
- general brand storytelling.
If a client, guest, or participant does not consent to the use of their likeness, that preference should be communicated in writing through the applicable consent process, event agreement, or event communications.
Please note that event environments may include photography or videography by hosts, guests, or third parties outside of our direct control. This Privacy Policy governs Royal Ayers' use of collected materials and does not control independent actions by venue operators, event hosts, photographers, videographers, or guests.
7. Google Analytics and Website Tracking
We use Google Analytics to better understand how users interact with our website. Google Analytics may collect certain information automatically, such as device information, browser data, IP-based location data, page visits, site behavior, and engagement patterns. Google provides tools and services that help website operators analyze traffic and improve content, functionality, and user experience.
Our use of analytics tools may help us:
- understand site traffic and user behavior;
- improve site design and content;
- measure the effectiveness of marketing efforts;
- identify technical issues; and
- make decisions about business growth and website performance.
You can manage some tracking preferences through your browser settings and other available controls. Disabling cookies or tracking tools may affect some website functionality.
8. Cookies and Similar Technologies
Our website may use cookies, tracking pixels, tags, web beacons, and similar technologies to:
- remember user preferences;
- improve page performance;
- analyze website traffic;
- support customer experience;
- monitor marketing effectiveness; and
- detect fraud, spam, or misuse.
Cookies may be set by us or by approved third-party providers that support our analytics, communications, or website operations. You may be able to control cookie settings through your browser. However, blocking or deleting cookies may limit functionality or performance on certain parts of the site.
9. How We Share Information
We do not sell your personal information for cash. We may share your information only as reasonably necessary to operate our business, perform services, protect our rights, or comply with legal obligations.
We may share information with the following categories of recipients:
A. Service Providers
We may share information with trusted vendors and contractors that help us operate our business, including providers of:
- payment processing, including Stripe;
- analytics services, including Google Analytics;
- email and text communication systems;
- customer relationship management tools;
- scheduling or invoicing systems;
- cloud storage and document management;
- legal, accounting, or insurance support; and
- website support services.
These providers may access information only to the extent reasonably necessary to perform services on our behalf or support our legitimate business operations.
B. Event Operations and Support
We may share limited information with staff members, contractors, venue contacts, event coordinators, or other authorized service partners where reasonably necessary to coordinate setup, service delivery, compliance, safety, logistics, or event administration.
C. Legal, Safety, and Business Protection
We may disclose information where we believe it is reasonably necessary to:
- comply with applicable laws, regulations, court orders, or legal process;
- respond to subpoenas, lawful requests, or investigations;
- enforce our contracts, waivers, policies, and terms;
- address fraud, payment disputes, damage claims, or misuse;
- protect the safety, rights, property, or operations of Royal Ayers, our staff, our clients, guests, or the public; or
- support insurance claims, legal defense, or incident response.
D. Business Transfers
If Royal Ayers is involved in a merger, acquisition, restructuring, sale, transfer of assets, or business reorganization, information maintained by us may be transferred as part of that transaction, subject to applicable legal requirements.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- respond to inquiries;
- maintain client and booking records;
- preserve event documentation;
- retain signed waivers, agreements, or consents;
- document payments and billing matters;
- resolve disputes or investigate claims;
- support tax, accounting, or insurance obligations;
- comply with legal requirements; and
- protect the business in the event of complaints, chargebacks, incidents, or legal claims.
Retention periods may vary depending on the nature of the information, the services involved, and our legal or operational obligations. We may keep some information longer where necessary for legitimate business, legal, accounting, safety, or evidentiary purposes.
11. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to help protect your information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no website, payment transmission, cloud-based service, mobile communication system, or internet-based data storage method can be guaranteed to be completely secure. By using our website or communicating with us electronically, you acknowledge that there are inherent risks associated with online data transmission and storage.
Accordingly, while we take commercially reasonable steps to protect information, we do not guarantee absolute security.
12. 21+ Audience and Children's Privacy
Royal Ayers Mobile Cigar Lounge is not directed to children or minors. Our website, services, and event experiences are intended only for adults age 21 and older. Florida law and federal tobacco regulations both support this 21+ framework for tobacco-product sales restrictions.
We do not knowingly solicit or intentionally collect personal information from children for marketing or booking purposes. If we believe that information has been submitted inappropriately by or about a person who is not legally eligible to use our adult-oriented services, we reserve the right to delete that information and restrict further access as appropriate.
13. Your Choices
Subject to applicable law and our legitimate business needs, you may request to:
- access certain personal information we maintain about you;
- correct inaccurate information;
- request deletion of certain information;
- update communication preferences;
- opt out of marketing communications; or
- ask questions about how your information is used.
We may need to verify your identity before acting on certain requests. We may also decline or limit certain requests where information must be retained for legitimate business, contractual, legal, tax, insurance, safety, or dispute-resolution purposes.
14. Third-Party Links and Platforms
Our website or communications may contain links to third-party websites, platforms, social media pages, scheduling services, or payment systems. We do not control and are not responsible for the privacy or security practices of third parties.
Your use of third-party platforms is governed by their own terms and privacy policies. We encourage you to review those policies before submitting information through any third-party service.
15. Social Media
If you contact us through social media or interact with our content on social platforms, we may receive information that you choose to make available through that platform, subject to the platform's own terms and privacy settings.
We may retain social media messages, comments, or inquiries for customer service, follow-up, recordkeeping, quality control, or marketing administration.
16. Florida Governing Law
This Privacy Policy shall be interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles, except where superseded by applicable federal law.
17. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, legal requirements, or operational needs.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top. Your continued use of our website or services after an updated version is posted constitutes your acknowledgment of the revised policy to the extent permitted by law.
18. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Royal Ayers Mobile Cigar Lounge
208 W Shell Point Rd
Ruskin, FL 33570
941-420-1244
info@royalayerslounge.com